Customer Service Representative (Inbound Sales) Work at home- Northern Nevada Residents ONLY

Employment Type

: Full-Time

Industry

: Sales



Leader in Customer Experience Solutions, OptimumCX, is seeking a Customer Service Representative (Inbound Sales)  - Work at Home.

Compensation: 12 Per Hour

Customer Service Representative (Inbound Sales)  Work at Home Overview:

This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. CSR's will be participating in paid, virtual training from home. In this role, the Customer Service Representative should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs. 


Customer Service Representative (Inbound Sales)  Work at Home Primary Job Functions:

The primary role of the Customer Service Representative is supporting our account is to handle a high volume of calls in a professional and courteous manner.  Calls come from a variety of sources and customers from across the United States.  Our primary calls consist of:

  • Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage.  Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments.  Agents are expected to review the account, answer the customers questions.
  • Customer Service:  Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products.  Agents are expected to review the account and answer the customers questions.
  • Cross-selling and Up-Selling: Through conversations with exisiting clients and potential new clients delivered via a lead provided, conduct discovery conversations to determine if other products or services could help improve the customer's business.

Customer Service Representative (Inbound Sales)  Work at Home Requirements:

  • Must be at least 18 years of age
  • Must have a HS Diploma/GED
  • Must reside in the state of Nevada
  • Must be able to pass a background check
  • A quiet workspace, ergonomic chair and desk
  • Reliable internet connection with a minimum of 50 Mbps download/10 Mbps upload speed
  • Must be able to type a minimum of 25 WPM
  • Self-motivated/Self-disciplined
  • Strong Work Ethic
  • Professional Demeanor
  • Computer Skills
  • Detail Oriented
  • Strong communication skills both verbal and written

Customer Service Representative (Inbound Sales)  Work at Home Technology Requirements:

  • Windows 10 Pro
  • Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
  • 8 GB RAM or better
  • Two or more monitors
  • Ergonomic keyboard and mouse
  • Webcam
  • Headset- Must have noise cancelation and a mute button.
  • Direct Ethernet connection
  • Consistent 50/10 Mbps Internet connection

Physical Demands:

  • Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.

Customer Service Representative (Inbound Sales)  Work at Home Desired Skills:

  • Solid experience in problem solving and resolution skills
  • Cross-sell and up-sell experience with current customers and/or inbound leads
  • Work at home experience

OptimumCX Offers Great Benefits, including:

  • Full time work hours
  • Paid training
  • Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
  • Benefits offered after completion of 60 consecutive workdays
  • PTO Accruals day one

Disclaimer:

  • This job description is not intended as a contract of employment. OptimumCX, LLC is an at-will employer which means; the employer may terminate the employment relationship with an employee at any time, for any reason, with or without cause or notice. At the same time an employee may end their employment relationship at any time, for any reason, with or without cause or notice.
  • Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time; this description reflects managements assignment of essential job functions; it does not proscribe or restrict the tasks that may be assigned. This job description may be subject to modification and/or change at any time.

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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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