Technical Support Engineer

MGM Resorts International in Las Vegas, NV

  • Industry: Engineering - Electrical Engineer
  • Type: Full Time
  • Compensation: $95,880.00 - 134,980.00 / Year*
position filled
Location:Las Vegas, Nevada Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The Technical Support Engineer is responsible for installation & removal of cabling, cross connects and maintenance of network devices and related infrastructure. This individual ensures that the network devices & infrastructure and related procedures adhere to organizational standards and values. Work in person with MGMRI customers who are experiencing connection issues with their technology devices (Phones, Tablets, and PCs) Work with 2nd level support to resolve network related issues both Wi-Fi and cabled. This individual is accountable for the following systems: network elements & associated infrastructure (including routers, switches, hubs, WiFi, load balancers, serial-to-IP devices, network cabling (fiber and copper), Uninterruptible Power Supplies) operations, support and maintenance. Researches best practices to ensure continual stability of the environment. Customer Service Skills - Must be able to interact in person with customers who are experiencing issues connecting to Corporate External Network. Install, terminate, maintain, and troubleshoot network cabling infrastructure including: Moves, Adds, and Changes of any network or related equipment. Troubleshooting Network Hardware Problems and cable plant issues including Fiber Optic, UTP, STP, etc Fluent in all test equipment and can train other on the use of them: Corning Fusion Splicer, Fluke OTDR, Fluke DTX1800, Fluke Simple fiber, Fluke Link Runner Pro, etc Research and documentation of cable plant, network and wireless infrastructure. Knowledge and adherence to wiring standards and their implementation. Network hardware configurations for edge network equipment, core network equipment, and Serial-to-IP devices. Install network hardware and cable assemblies copper and fiber Managing contractor access into areas as required. On-call duty, responsible for first level network Support after hours rotates through group weekly. Perform other job related duties as requested. Required: Associate Degree or equivalent education and experience. At least 2 years of experience networking infrastructure. Excellent customer service skills. Have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working in a similar resort setting.
Associated topics: client, desktop, help, information technology, service, support specialist, systems administrator, technical, technical support specialist, technician iv

* Estimated salary

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