Customer Service Rep I - PHC


: $32,730.00 - $46,820.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Job Description

Summary: This position is primarily responsible for accurately, thoroughly and in a time-sensitive manner processing patient orders and providing clear and timely communication to all stakeholders. This position is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. Essential Duties and Responsibilities include the following. 1. Responds to telephone inquiries and orders from patients and referral sources. 2. May assist walk-in patients with the selection of equipment, supplies, and services. 3. Determines resolution of patient and referral inquiries, questions, or concerns. Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate. 4. Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services. 5. Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method and provides instructions for receiving delivery. 6. Understands and abides by Accreditation Commission for Health Care (ACHC) requirements. 7. Performs other duties as assigned.


Education/Experience: *High School diploma or GED required. *Prefer 3-6 months experience in home health, customer service, call center, or insurance setting. *Strong organization and communication skills. Computer Skills: *To perform this job successfully, an individual should have basic computer and typing skills.
Associated topics: agente de servicio al cliente, associate, clerk, csr, customer care associate, customer service associate, customer service specialist, internship, service, telephone * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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