Technical Support Engineer

Compensation

: $67,960.00 - $119,700.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Responsibilities

  • Answering how to technical and application configuration questions
  • Assisting in trouble shooting 2ndlevel technical issues
  • Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction
  • Business Event Monitoring of customer production environments.
  • Manage customer expectations and experience in a way that results in high customers satisfaction
  • Creating of knowledge articles in Coupas knowledge-base for the use by customers
  • Requirements

  • A fast learner, self-motivated, and able to work in a fast-paced, start-up environment
  • Committed and believes in providing quality customer service
  • Technically experienced (academic or commercial) in Linux, Unix and ideally other Operating Systems
  • Keen on learning scripting or has some prior experience already in Bash, Shell, Python or other scripting language
  • Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies (advantage)
  • Excellent written and verbal communication skills
  • The ability to clearly articulate solutions to complex technical problems in a clear and simple way
  • Experienced working directly with external customers in a technical support environment ideally in an enterprise software or SAAS company (bonus)
  • Bachelor of Science degree in Computer Science, Information Technology or related field
  • Experience using CRM and/or helpdesk call tracking and issue tracking tools
  • College Degree or equivalent job experience
  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses. Its our people who make it happen, and we strive to attract and retain the best in every discipline.We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.Please be advised, inquiries or resumes from recruiters will not be accepted.
    Associated topics: deskside, front desk, information technology support, pc, support, technical, technical support, technical support specialist, technician i, technician iv * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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