The Manager is expected to insure the smooth operation of the service staff on all shifts and all outlets (This may include any and all Food and Beverage Outlets). They must interact with the customers to ensure the dining experience exceeds guests expectations. The Manager will be responsible for overseeing all phases of the outlets operations including but not limited to cleanliness standards, service standards, customer service standards, and safety standards reporting to the Manager. Responsible for interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; employee schedules; approving PTO; appraising employees; productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.
* Must be a role model and practice all Service Behavior Standards.* Uphold all standards set forth by the company, Harrahs Laughlin, etc. with regards to customer service, customer satisfaction, cleanliness, and safety.* Ensure all productivity goals set by the department are being met on each shift.* Provide the proper training to each employee and conduct follow up sessions to ensure training is effective.* Must schedule appropriately according to business levels to minimize costs and maximize service.* Must be computer literate to perform end of shift functions such as payroll, ordering, scheduling, recaps, etc.* Must have excellent written and oral communication skills.* Must issue performance evaluations, positive and corrective feedback, disciplinary action, etc.. as well as keep great employer/employee relationships and keep the lines of communication open.
Associated topics: backend, day shift manager, food service supervisor, front end, gerente de cocina, kitchen manager, restaurant leader, restaurant manager, service manager, shift leader